Shell in Naples, FL Open now

Reviews about Shell

• ★ ☆ ☆ ☆ ☆

  August 06, 2020, by Sarah Freeman
  I'm almost NEVER one to complain, but my experience here was just not right. I pressed the selection for regular gas and the price for the regular gas was what was highlighted so I began pumping and went to sit in my car while my tank was being filled. However, when I glanced out the window at the pump, I noticed it had filled half of my tank with premium gas which of corporate is 50 cents more per gallon. I immediately stopped the pump and went inside for help. The manager came out and at first insisted that I pressed the wrong button which isn't true because I watched the pump for the regular gas light up when I selected it. Then he told me that he'd go check the camera to see which I pushed. I did let him know that I had groceries in my car that were getting hot. He said he'd be right back. So I waited for a while and noticed he was out by my car looking at the pump. Fine. So he came back in and mentioned something about how I was saving 15 cents per gallon with my rewards card (was supposed to be 2.22 per gallon for regular) and said again that he'd be bright back. Well I waited another 10 minutes just for him to come out and insinuate again that I pushed the wrong button. I asked about him checking the cameras and he said "well I couldn't tell what you pushed so I can't reimburse you." I really thought this guy was going to help me. I stood there while my groceries were in the car because he made it seem like he was helping me. I'd rather him tell me at first when he "couldn't tell" which button is pushed so I didn't waste my time and my groceries. All for him to "promise" that his "$80,000 computer wouldn't make a mistake." So frustrated.